Thank you for your continued patronage of Beach Hotel Sunshine.
Recently, we have received reports of discrepancies in reservation details and issues during changes or cancellations for bookings made not only through our hotel but also via overseas reservation websites and apps. Specifically, these include:
・Discrepancies in the number of rooms or guests booked
・Reservations made for room types different from those requested
・Insufficient coordination with the booking site during modification or cancellation procedures
・Guest requests not being correctly communicated to our hotel
・Delayed or inadequate responses to inquiries regarding reservation details

Regarding these issues and related matters, for reservations made through overseas booking sites with which our hotel has no direct contract,
all reservation management and operations are executed under the responsibility of the respective booking site. Therefore, our hotel cannot verify details or provide direct assistance.
Furthermore, we have confirmed instances where delays of several days occur before reservation information reaches our hotel.
Consequently, even if you contact our hotel, we may not be able to immediately confirm the existence or details of your reservation.
We sincerely apologize for any inconvenience this may cause. For inquiries regarding reservation changes, cancellations, or issues,
please contact the reservation site you used directly.
We kindly ask for your understanding.